Returns
Returns and refunds are accepted only for products that arrive damaged.
Damaged products only
We accept a return or refund only when a product arrives damaged. Returns for any other reason, including a change of mind, are not accepted. A damaged product must be reported within 3 days of the order being delivered.
How to report a damaged product
Contact The Zire by email, WhatsApp or phone call with your order number:
Photos of the damaged product are required for verification. After reviewing them, The Zire will decide on a return or refund of the product.
Refunds
Approved refunds are paid by UPI. The Zire team will ask for your UPI ID while we are in conversation with you about the damaged product.
Cancellations
Contact us as soon as possible with your order number if you want to cancel an order. Cancellation may not be possible once an order has been dispatched.